Tag: Tips

Support Hacks

5 Customer Support Hacks to Try Today

For many designers, developers and agencies, customer service can be a burden, slowing down the day, stifling the creative process. It doesn’t have to be – here are five things to try today to turn support from your enemy to an ally. 1. Make Support Flow If support is frustrating, consider the perspective of the customer. They’re in…


Adobe Illustrator Tips for Beginners Based on a Newbie Experience

Learning a new tool or software could be quite an overwhelming experience for a beginner. It is not like old days were there were few known softwares with limited functionalities, and a newbie could easily get a step-by-step tutorial to master them. With hundreds of apps and a wide range of client requirements, it is…


7 hacks to get your invoices paid lightning fast

Earlier in the Billing Like a Boss series we covered how to talk about money that isn’t awkward and the inner workings of what goes in an invoice to look professional and become the biggest boss on the block. The problem is that even if you send boss-level invoices, there’s no guarantee you’ll get paid in a timely manner –…


The Anatomy of An Invoice (That Gets Paid)

  Earlier in the Billing Like a Boss series we covered how to talk about money in a way that isn’t as awkward as that time you realized (mid-conversation) that you didn’t know the name of the person you were talking to. Now we’ll dive a little deeper into the world of invoicing. You’ll learn…


Money Talks | How to Start Billing Like a Boss

The money talk is an awkward one. At least it is for us creatives. Is it just me, or were most of us never trained to talk about payment as a legitimate, natural progression of any project we undertake? I recall learning how to account for my income at the year’s end, but what about…


Interview: Mike McDerment, co-founder and CEO of FreshBooks

I had the pleasure of interviewing Mike McDerment, the co-founder and CEO of FreshBooks, for Web Design Ledger. FreshBooks is the #1 cloud-based accounting software designed exclusively for service-based small business owners, with more than 10 million users in over 120 countries. Mike has spent the last decade making accounting software accessible to small businesses and is the co-author…

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